Privacy Policy

Last updated: November 28, 2024

1. Introduction

Rama ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered automation platform and services (the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

Information You Provide:

  • Account information (name, email address, company name, job title)
  • Contact information when you reach out to us
  • Business data you upload or input into the Service
  • Communications and correspondence with our team
  • Payment and billing information

Information Collected Automatically:

  • Device information (browser type, operating system, device identifiers)
  • Usage data (features accessed, actions taken, time spent)
  • Log data (IP address, access times, pages viewed)
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Respond to your inquiries and provide customer support
  • Send administrative information, updates, and security alerts
  • Analyze usage patterns to enhance user experience
  • Develop new features and services
  • Protect against fraudulent or unauthorized activity
  • Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: Third-party vendors who assist in operating our Service (hosting, analytics, payment processing)
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Legal Requirements: When required by law, regulation, or legal process
  • Protection of Rights: To protect the rights, property, or safety of Rama, our users, or others
  • With Your Consent: When you have given us explicit permission

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication measures
  • Employee training on data protection practices
  • Incident response procedures

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

  • The nature and sensitivity of the information
  • The purposes for which we process the information
  • Applicable legal, regulatory, or contractual requirements
  • Our legitimate business interests

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a portable copy of your data
  • Objection: Object to certain processing of your information
  • Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information and improve the Service. You can control cookies through your browser settings, though disabling cookies may affect functionality.

Types of cookies we use:

  • Essential Cookies: Required for basic Service functionality
  • Analytics Cookies: Help us understand how users interact with the Service
  • Preference Cookies: Remember your settings and preferences

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

aidan@tryrama.com