Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information you voluntarily provide, including:

• Name, email address, phone number, and other contact details

• Account credentials (username and password)

• Billing and payment information

• Communications you send to us (support requests, feedback, inquiries)

• Any other information you choose to provide

1.2 Information Collected Automatically

When you use our Services, we may automatically collect:

• Device identifiers (IP address, browser type, operating system)

• Usage data (pages visited, features used, time spent, click patterns)

• Log data (access times, error logs, referring URLs)

• Cookie and tracking technology data (see Section 5)

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Business partners, resellers, or integration providers

• Publicly available sources

• Analytics and advertising partners

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, operating, and improving our Services

• Processing transactions and managing your account

• Communicating with you about your account, updates, and support

• Sending marketing and promotional materials (where permitted)

• Analyzing usage trends and optimizing user experience

• Complying with legal obligations and enforcing our agreements

• Detecting, preventing, and addressing fraud, security, or technical issues

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers We may share information with third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing, customer support). These vendors are contractually bound to use your information only as directed by us.

3.2 Business Transfers If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

3.3 Legal Requirements We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, regulatory requests).

3.4 Protection of Rights We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Service, or threats to the safety of any person.

3.5 With Your Consent We may share your information with third parties when you have given us explicit consent to do so.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will delete or anonymize it in accordance with our data retention practices.

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience with our Services. You can control cookie settings through your browser preferences. Note that disabling certain cookies may impact the functionality of our Services.

We may use:

• Essential cookies: required for the Services to function

• Analytical/performance cookies: to understand how users interact with our Services

• Functional cookies: to remember your preferences

• Targeting/advertising cookies: to deliver relevant advertising (where applicable)

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6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: request a copy of the personal information we hold about you

• Correction: request that we correct inaccurate or incomplete information

• Deletion: request that we delete your personal information, subject to certain exceptions

• Portability: request a machine-readable copy of your personal information

• Objection or restriction: object to or request restriction of certain processing

• Opt-out of marketing: unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at matt@tryrama.com. We will respond within the timeframe required by applicable law.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect, use, disclose, or sell

• Request deletion of your personal information

• Opt out of the sale of your personal information (we do not sell personal information)

• Non-discrimination for exercising your CCPA rights

To submit a verifiable consumer request, contact us at matt@tryrama.com

8. Data Security

We implement commercially reasonable technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

9. International Data Transfers

Our Services are operated in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our Services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our Services are not directed to children under the age of 13 (or such other age as required by applicable law). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us and we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the effective date at the top of this policy and, where appropriate, by providing additional notice (such as via email or in-product notification). Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Rama, matt@tryrama.com